Mayorga Coffee

100% Satisfaction Guarantee
We guarantee 100% satisfaction for all our customers If there is any problem or question regarding your shipment, please contact us immediately by phone at 877-526-3322 (Monday - Friday 9 am – 5 pm EST, Saturday & Sunday closed) or by e-mail at orders@mayorgacoffee.com.

Shipping
All of our coffees are roasted fresh for every order and will be shipped within two to four days.

We can ship to virtually any address in the world. A shipping estimate will be provided for international addresses by Customer Service. All costs associated with shipping internationally are the responsibility of the customer. Free Shipping is not available to international addresses. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

We can only ship via USPS to APO addresses and PO Boxes. Estimates of shipping costs will be provided by customer service.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

FREE Shipping
Free UPS Ground Shipping is offered on all orders over $50. (some restrictions apply)

How do I take advantage of FREE Shipping?

1. Place at least $50 of ShopMayorga.com products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a single U.S. address in the 48 contiguous United States.
4. Place your order, and enjoy the free shipping!
5. Please note, that every coffee order is roasted to order (following the receipt of the order). Your coffee will be packaged and shipped within 4 business days.

• Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for free shipping.
• Applies only to orders with at least $50 of qualifying merchandise, excluding gift-wrap charges and taxes at ShopMayorga.com.
• Shipping is free when destined to one location within the 48 contiguous states. Does not include APO Addresses, PO Boxes, and international addresses.
• Weekend delivery cannot be requested. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
• Some special product, order, or handling fees may still apply.
• May be used in conjunction with a promotional code. The qualifying amount is the total amount of the products purchased before the promotional code is applied.
• You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below $50.
• We reserve the right to change or discontinue FREE shipping at any time.

Return Policy
Mayorga’s top priority is to provide excellent Customer Service, and we will do everything in our power to ensure that we exceed your expectations. If you have any questions regarding your purchase, please contact Customer Service. You can contact our Customer Service office at 877-526-3322 (Monday - Friday 9 am – 5 pm EST, Saturday & Sunday closed) or by e-mail at  orders@mayorgacoffee.com. A 10% restocking fee will be charged for product ordered and later returned. Product must be in salable condition and free of pricing. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).